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Resumes

James P. O'Connor

Expertise:

Sales/Sales Management

Customer Needs Analysis

Continuous Quality Improvement

Training Development and Implementation

New Product Introduction

Customer Satisfaction

Cycle Time Reduction

Experience:

Jim O'Connor has 30 years of experience in marketing management and sales problem solving and project management. His diversified background ranges from low tier products to high tier integrated systems, from small privately owned businesses to large worldwide organizations in a variety of business environments. During Jim's 20+ years at Motorola he held a variety of sales and sales management positions ranging from managing a sales team specializing in the agriculture industry to managing a team supplying high technology integrated systems to state and local government accounts. Jim spent 7 of those 20 years as a Division Training Manager developing and imple-menting training programs for Motorola employees and dealers in 15 states. Jim also trained clients outside of the Motorola environment in such subjects as Customer Care, Customer Needs Analysis, Continuous Quality Improvement, and Successful Training Techniques.

Currently, Jim is the owner of Global Training Services where he specializes in helping companies characterize and optimize sales effectiveness and training issues. Global Training Services has also been engaged by other firms to provide end user training on complex communications systems and training techniques. Jim also has experience in quality improvement and customer satisfaction in service-oriented businesses such as health care, banking, and utilities.

Education:

B.Sc., Business Administration, Marketing, California State Polytechnic University, San Dimas

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