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Resumes

James Kaspar

Expertise:

Cycle Time Reduction

Process Mapping

Benchmarking

Problem Solving

Quality Assurance

Design for Manufacturability

Sales and Service

Experience:

James has been a consultant and instructor providing training and assistance to businesses and organizations, both small and large, for the past 15 years. He assists in the implementation of delivered subject matter by providing training and certification of other trainers, assists in rewriting of client subject matter, and leads process mapping sessions. Prior to becoming a consultant on an independent basis, James was the Manager of Service/Quality/Claims in the Steel Service Center Industry (carbon steel processing, warehousing, and distribution). Here he initiated the implementation of a plant-wide Statistical Process Control system; made recommendations for continuous system-wide improvements to eliminate claims; filed and settled all claims with suppliers; and settled all customer claims including making all direct service calls to customers.

Affiliations:

Local Council of the Girl Scouts of America: Member of the Board of Directors

Local Political Organization: Precinct Representative, Vice Chair, and campaign worker

Education:

University of Pittsburgh, Pittsburgh, Pennsylvania: Master of Business Administration

Saint Joseph College, Rensselaer, Indiana: Bachelor of Science in Mathematics

State of Indiana: Teaching Certificate in Secondary Mathematics (inactive)

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