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Resumes

DIANE PRANGE

Expertise:

Customer Service Process Improvement

Employee Communications

Instructional Design

Systems Thinking

Change Management

Performance Improvement

Group Facilitator

Experience:

Diane Prange has over 20 years of experience including 5 years with CNA Insurance Companies as Director of Affirmative Action and Staff Assistant to the Vice President of Marketing. As president of Prange, Winfield & Associates, a management consulting firm, she was involved in evaluation and negotiations of business acquisitions and disposals and guidance of entrepreneurs throughout the start-up phase. Diane was first a Consultant to Motorola University and then Director, Consulting and Training Services for Motorola University. In these capacities her responsibilities included creation of a corporate university/learning department, instructional design (including quality and cycle time reduction), and finance; implemented process improvement (Six Sigma, Cross Functional Process Mapping throughout the Motorola Finance organization, reducing closing cycle time from two weeks to two days; designed/developed/facilitated internal programs on corporate finance, ethics, project management as well as Senior Executive Training/Action Learning. She served 18 months as an Executive on Loan to Chevron for the formation of their Corporate Learning and Development organization and consultant to the director of training, as well as developed and facilitated 4-week workshop to enhance leadership, team building and consulting capability of Siemens Corporation executives. Managed a staff of professionals, designers and support personnel with responsibility for a multi-million dollar budget, staff hiring and development. Diane was the Executive Vice President of Pragma International in Paris, France for two years where her responsibilities included management consulting in the areas of sales and customer service process improvement, sales, corporate visioning/ alignment, change management, employee communications and external universities throughout the world. She was Manager of the America region, including identification/ recruitment of full-time and contract consultants. The design and delivery of facilitated sessions and training workshops in Europe, Asia, and the U.S. in the areas of Vision/Value, Customer Intimacy, Customer Relationship Management, Process Improvement, Scenario Planning and Systems Thinking, as well as facilitation of executive/management sessions and brainstorming/action planning sessions were also part of her responsibilities. As an independent contracting/consultant Diane's engagements ranged from design and development of training interventions and workshops, identification and assessment of available training, and process improvement projects.

Education:

B.A., Rosary College (now Dominican University) in French,     Italian, and Secondary Education

M.B.A., University of Chicago, Economics, Finance and     International Business

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