A QUOTE FROM
ALCOA IN WESTERN AUSTRALIA

As a result of using Cross Functional Process Mapping, Leigh Dyson, Quality development manager for Alcoa in Western Australia, said, "By changing the way we process our taxes, we have cut overall preparation time from six-to-nine months to less than two months. This is a big reduction in cycle time and wasted activity. In another area of the company we must regularly de-scale our tanks because of scale build-up. Before CFPM, it would take 15-20 days to clean them, which we now expect to cut down to 10. This saves an enormous amount of downtime; and therefore, money".

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