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All of the articles and case studies contained in this section are PDF files which must be downloaded, read and/or printed using Adobe Acrobat.
Some of these files are quite large and may take a few minutes to download.
Articles Case Studies
Articles Cycle Time Reduction "As Is" vs "Should Be" Cycle Time Reduce: Your Key to a Better Bottom Line New Product Development: Better, Faster and Easier! Cycle Time Reduction at Washington University Reducing Defects by Designing for Manufacturability Empowered Employees: A New Team Concept for Total Customer Satisfaction It's Not Difficult to Change Company Culture: Six Sigma Focuses on Total Customer Satisfaction Satisfying Customers - Citibank Creates Defect-Free Processes to Increase Customer Loyalty Structuring a Manufacturing ProcessTechnology Development Program for Success
Case Studies "NCR's Self-Service Division Discovers the Value of CTR" "Citibank's PC Support Unit Cuts Defects With CTR" "St. Joseph's Hospital Improves With CFPM" Global HR Team Defines & Documents Plant Closing Procedures in Four Month Time Frame Using Project Management Tools Sears Works Out Many Service Issues in Accelerated Time Frames
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