All of the articles and case studies contained in this section are PDF files which must be downloaded, read and/or printed using Adobe Acrobat.

Some of these files are quite large and may take a few minutes to download.

Articles        Case Studies

Articles

• Cycle Time Reduction "As Is" vs "Should Be"
• Cycle Time Reduce: Your Key to a Better Bottom Line
• New Product Development: Better, Faster and Easier!
• Cycle Time Reduction at Washington University
• Reducing Defects by Designing for Manufacturability
• Empowered Employees: A New Team Concept for Total Customer Satisfaction
• It's Not Difficult to Change Company Culture: Six Sigma Focuses on Total Customer Satisfaction
• Satisfying Customers - Citibank Creates Defect-Free Processes to Increase Customer Loyalty
• Structuring a Manufacturing Process
  Technology Development Program for Success

Case Studies

• "NCR's Self-Service Division Discovers the Value of CTR"
• "Citibank's PC Support Unit Cuts Defects With CTR"
• "St. Joseph's Hospital Improves With CFPM"
• Global HR Team Defines & Documents Plant Closing Procedures in Four Month Time Frame Using Project Management Tools
• Sears Works Out Many Service Issues in Accelerated Time Frames

Articles        Case Studies

 

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