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Organizational Assessment using the Malcolm Baldrige Criteria for Performance Excellence
to Prioritize Where to Assign Typically Scarce Resources
to Provide Maximum Value
service provided
Conduct assessments, guide internal efforts, and help identify high-value/high leverage opportunities to achieve significant improvements in business results using the Malcolm Baldrige National Quality Program Criteria for Performance Excellence.
business issue
The Criteria are designed to help organizations enhance their performance through focus on dual, results-oriented goals:
Delivery of ever-improving value to customers, resulting in significantly enhanced marketplace success
Improvement of overall organizational effectiveness and capabilities
opportunity
Companies who have won the Baldrige Award outperform the S&P 500 by more than 2.6:1 in terms of shareholder value - and companies that use the criteria to focus improvement and change initiatives can expect similar results in terms of:
Enhanced competitiveness
Improved value to customers
Improved overall performance
approach
Depending on a client's needs, Maset, LLC can create a flexible approach to:
Conduct assessment of a company's application for the Baldrige or a State Award
Evaluate a company to the Baldrige criteria
Analyze the results of an assessment and provide prioritized feedback regarding opportunities for improvement with the greatest benefit and leverage for improved value
Train and guide internal company examiners to perform effective assessments
Guide a company in preparing an application for Baldrige or a State Award
Guide a company in preparing for a Baldrige or State Award Site Visit
benefit
Companies using the criteria to guide and focus their improvement efforts reap substantial benefits in terms of:
Stock price - 59% greater (119% vs. 75%)
Operating Income - 212% greater (91% vs. 43%)
Sales - 216% greater (69% vs. 32%)
Return on Sales - 800% greater (8% vs. 0%)
(based on actual results of Baldrige-winning companies averaged over 5 years and compared to a control group of similar companies)
MASET, LLC P. O. Box 649 Maricopa, AZ 85139
Phone: 520-568-6355 Fax 520-568-6354
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