Senior Management Workshop

The target audience for this three-day workshop is the senior management team. It is critical for senior managers to understand that, through their actions and behaviors, they create the environment that is necessary for a customer-focused quality culture to be successful. Studies clearly indicate that the absence of such a supporting environment leads to a much higher probability that implementation within that organization will fail. The workshop design is structured on the realization that customer-focused quality and Six Sigma® is a very different approach to the way that business is traditionally conducted. The workshops are execution versus theory oriented and specifically demonstrate how customer-focused quality can be used by organizations to achieve their strategy, goals, and objectives. All of the previous lessons learned are incorporated into the design and content of the workshop.

The critical outcomes of this workshop are to:

• Define the methodology for their organization
• Create the implementation plan
• Prioritize action plans, assign leaders
• Commit resources to the implementation plan
• Document risks and issues
• Define the roles and responsibilities of senior management
• Identify the essential behaviors that senior managers must demonstrate
• Define an improvement plan for the behaviors that will help drive the culture change

MASET, LLC    P. O. Box 649    Maricopa, AZ 85139
Phone: 520-568-6355     Fax 520-568-6354