Sponsor Training for
Implementation - Workshop

DESCRIPTION

This three-day workshop is necessary for the middle management of any organization planning to implement an organization-wide improvement methodology, such as project management or Six Sigma.

AUDIENCE

The intended audience may be department managers, functional managers, resource managers, etc. The participants will be better able to manage the implementation after understanding their role and the benefits to the organization and to them.

OBJECTIVE

It is critical that the sponsors understand that through their actions and behaviors they create the environment that is necessary for a customer-focused quality culture to be successful. Studies clearly indicate that the presence of such a supporting environment leads to a much higher probability that implementation within that organization will succeed. The workshop design is structured around the realization that customer-focused quality is often a very different approach to the way that business is traditionally conducted in organizations. The workshops are execution- versus theory-oriented and specifically demonstrate how middle management can be the champion or the roadblock to successful implementation.

EXPECTED RESULTS

The critical outcomes of this workshop are for participants to:

• Understand the customer-focused quality methodology selected by their organization
• Understand the role and responsibilities of the middle management team
• Create and prioritize action plans to implement the improvements
• Agree and commit to an implementation plan
• Recognize that successful implementation is an opportunity not a threat
• Document risks and issues

MASET, LLC    P. O. Box 649    Maricopa, AZ 85139
Phone: 520-568-6355     Fax 520-568-6354