A Cross Functional Process Mapping of the order through payment of both Custom and Standard products:

As-Is session:
    Standard Products
        Cycle time was 3.0 - 456.0 hours
    Custom Products
        Cycle time was 168.0 - 1792.0 hours

Should-Be session:
    Standard Products
        Cycle time projected .3 - 100.0 hours
    Custom Products
        Cycle time projected .3 - 100.0 hours

Improvement:
    Cycle time reduced
        Standard Products 90.0 - 78.1 %
        Custom Products 99.8 - 94.4 %

Current Status and Results:
    Implementation Completed
    Major improvement in business due to lower lead-time
    Significant improvement in Customer Satisfaction
    Significant reduction in Inventory carrying charges

MASET, LLC    P. O. Box 649    Maricopa, AZ 85139
Phone: 520-568-6355     Fax 520-568-6354