Critical Business Issue:

The most frequent error occurring during the account opening process is incorrect checkbook orders. This causes excessive rework handle time and expenses associated with reprints and postage. Actions Taken:

Implemented a significant increase in online ordering and modified the screens to provide more online checking. Began measuring defects in the ordering process and changed the processes where indicated.

Achievements:

• Increased online ordering from 82% to 92%. This saved 2.5 FTE per year in the Financial Center.
• Reprints of orders were reduced by 20%.
• Expense savings equal to 8 times implementation costs.
• Increased Revenues equal to 65 times the implementation costs

MASET, LLC
P. O. Box 649
Maricopa, AZ 85239
Phone: 520-568-6355     Fax 520-568-6354

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