Cross-Functional Process Mapping
Workshop M-715

DESCRIPTION:

Participants will learn the details of successfully facilitating a cross-functional process mapping, including:

• Participants will learn the details of successfully facilitating a cross-functional process mapping, including:
• The preparation phase
     choosing the correct process
     choosing the team
     choosing a champion and a steering committee
     preparing for the mapping
• How to facilitate the As-Is session
• Activities used to achieve buy-in
• How to facilitate the Should-Be session
• Implementation and how to manage it

OBJECTIVES:

• To understand the power of cross-functional process mapping.
• To understand the necessity of proper preparation for a mapping.
• To understand the importance of being a competent facilitator.
• To be prepared to co-facilitate a cross-functional process mapping with Master Facilitator.

AUDIENCE:

Those interested in becoming facilitators in cross-functional process mapping.

PREREQUISITES:

Must have attended a complete cross-functional process mapping (As Is and Should Be).

EXPECTED RESULTS:

Attainment of the organization's Quality, Cycle-Time, and/or Cost Reduction Goals

WORKSHOP DURATION:

4-6 days in length depending on class size

Group discussion and individual practice sessions are used to teach participants how to achieve results. Practice sessions give participants the opportunity to analyze and improve their facilitation skills including the development of questioning techniques to probe, encourage participation, and elicit potential solutions. Performance feedback is received in these simulations.

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MASET, LLC
P. O. Box 649
Maricopa, AZ 85239
Phone: 520-568-6355     Fax 520-568-6354

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