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Banking On People®
M-753
DESCRIPTION:
This seminar teaches employees how to assess each customer quickly and how to relate to that customer on her or his most comfortable personal and/or professional level. Bank employees learn to understand the personality of the customer. Each customer is different, and understanding this difference is the beginning of successful servicing and selling. Once this all-important connection has been made, the sales or service transaction can proceed with predictable ease. The Banking on People profile is incorporated into the seminar manual. For more information on the Process Communication Model, click PCM.
OBJECTIVES:
At the end of this course, the participants will be able to:
- Identify the six "Kahler" personality types.
- Connect and communicate with customers according to their favored means of communication.
- Identify the psychological and motivational needs of a customer.
- Offer ways to invite customers into a frame of mind facilitating a successful transaction.
AUDIENCE:
Individuals or teams who want to improve their communication skills and understand how to relate to and motivate customers more effectively.
PREREQUISITES:
No prerequisites to this class.
EXPECTED RESULTS:
Improved customer satisfaction and loyalty.
WORKSHOP DURATION: 1 Day
MASET, LLC P. O. Box 649 Maricopa, AZ 85139
Phone: 520-568-6355 Fax 520-568-6354
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