Achieving Customer Focus through Six Sigma
Wednesday, April 6, 2005
9 a.m. – 4 p.m.
For online registration - www.rmu.edu/sixsigma_onlinereg
To print a registration form to mail in - www.rmu.edu/sixsigma_printreg
Sewall Center for Leadership
Robert Morris University
6001 University Blvd.
Moon Township, PA 15108
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Achieving Customer Focus Through Six Sigma for the Small and Midsize Business is a full-day Seminar that delivers an understanding of how the principles of Six Sigma, now in use by more than 80% of Fortune 500 corporations, can be applied to medium and small businesses.
The Seminar will cover:
- The concepts and tools needed to achieve customer-focus
- The environment required at any organization in order to successfully implement a Customer Focused culture
- What is required to implement Six Sigma in their businesses.
The Seminar provides an overview of the benefits, requirements, and processes necessary to successfully implement Six Sigma in your organization. Attendees should include the owner or CEO/COO as well as the person who will be managing the implementation. Guidelines will be provided to assist in motivating management, employees, customers and suppliers to commit to the Six Sigma program.
Each attendee will receive the following:
- A workbook containing the slides used during the Seminar
- Positive steps that you can institute tomorrow in order to hold more effective meetings with your customers and with your employees.
- A methodology called "Fast Projects" that you can adopt to quickly accomplish tasks that will significantly enhance the relationship between you and your major Customer
- A methodology for conducting Customer Surveys that will identify the true needs and desires of your Customers as well as how you are ranked among your competitors in meeting these Customers' needs.
- A complete explanation on how to apply the Pareto methodology to your business and focus your efforts on the critical areas
- A list of all the attendees and their contact information
Subjects to be covered during the Seminar include -
- Definition of Six Sigma
- Origins and History of Six Sigma
- Focusing on a single Objective - The Customer
- Creating a Six Sigma Quality Culture
- Managing a Six Sigma Quality Culture
- Cycle Time Reduction & its connection to Quality
- Use of GoalCentrix Software to manage organization initiatives
- How other organizations have implemented the Six Sigma methodology
- Successes other organizations have achieved from Six Sigma
- Lessons learned
- Applying Six Sigma to Problems facing Attendees
The following are a few of the things each attendee will learn from the Seminar
- A basic understanding of Six Sigma
- Complete understanding of how you can apply Six Sigma to your organization
- The benefits that can your organization can achieve by implementing Six Sigma
- Costs and Returns involved in implementing Six Sigma
- The level of commitment Owners/Senior Managers must make to insure successful implementation
- Enough information to decide whether to pursue further assistance in implementing Six Sigma
MASET, LLC
P. O. Box 649
Maricopa, AZ 85239
Phone: 520-568-6355 Fax 520-568-6354
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